Refund and Cancellation Policy

Last updated: July 21, 2026

This Refund and Cancellation Policy explains how you can cancel your subscription to the hosted MisarSEO Service and when a refund is available. It supplements the Terms and Conditions and the Privacy Policy. If any provision here conflicts with a mandatory consumer-protection right available to you under the laws of your country of habitual residence, that mandatory right prevails.

1. Cancelling your subscription

You may cancel your MisarSEO subscription at any time, for any reason, from the Billing page inside your account, or by emailing billing@misar.io from the email address on file. Cancellation stops future renewals — it does not itself delete your account or your Service data. To also delete your account and its data, use the Delete my account action on the Settings page (see the Privacy Policy for retention windows).

Cancellations submitted through the Service take effect at the end of the then-current billing period, so you keep full access to paid features until that period ends.

2. Refunds

2.1 Standard refund window

If you cancel a new paid subscription within 14 days of your first paid charge (the "Refund Window"), we will refund that charge in full on request, provided that you have not made significant use of the paid Service during that period. "Significant use" means any of: (i) submitting more than 50 keyword-research or SERP lookups; (ii) starting more than 5 crawl or site-audit jobs; (iii) creating more than 10 tracked keywords in rank tracking; or (iv) running any AI-radar / brand-visibility scan. Requests made after the Refund Window are handled under Section 2.2 (Pro-rata credits).

The Refund Window applies once per Customer per product tier — for example, upgrading from a paid tier to a higher paid tier does not restart the 14-day window.

2.2 Pro-rata credits after the Refund Window

Outside the Refund Window, MisarSEO subscriptions are non-refundable for the current billing period. If you cancel a monthly subscription mid-cycle, you keep access until the end of the cycle and are not charged for the next one. If you cancel an annual subscription mid-cycle and ask us in writing (at billing@misar.io) for a pro-rata credit, we will, at our discretion, issue a pro-rata credit note for the remaining unused whole months of the annual term, usable against a future MisarSEO invoice; annual pre-paid amounts are otherwise non-refundable.

2.3 Involuntary termination for cause

If we terminate your account under Section 8 (Term and Termination) of the Terms and Conditions for a material breach that is your fault (for example, serious violation of the Acceptable Use Policy), you are not entitled to a refund of pre-paid fees. If we terminate your account for a reason not attributable to you — for example, we discontinue the Service or the paid tier you subscribed to — we will issue a pro-rata refund of pre-paid fees for the unused remainder of the then-current billing period.

2.4 Free tier and trial credits

The MisarSEO free tier and any promotional trial credits carry no cash value and are not refundable.

3. Requesting a refund

To request a refund under Section 2.1, or a pro-rata credit under Section 2.2, email billing@misar.io from the account owner's email address with:

1. the account email;
2. the invoice number or the approximate date of the charge; and
3. a short description of the request.

We aim to acknowledge refund requests within 3 business days, and to process approved refunds within 10 business days of approval. Refunds are returned to the original payment method; where that is not possible, we will issue an equivalent MisarSEO credit note.

4. Chargebacks

If you initiate a payment-network chargeback for a charge that would have been refundable under this policy, please contact us first at billing@misar.io — resolving the request directly is faster and avoids the risk that your account is suspended during the chargeback dispute. We reserve the right to suspend accounts with unresolved chargebacks until the dispute is closed.

5. Contact

Refund and cancellation queries: billing@misar.io.
General account queries: privacy@misar.io.